Terms, Conditions & Privacy
What information do we collect
This Website may collect and process data that you provide to us about you, for example through filling out enquiry or contact forms, leaving our business a personal testimonial, and other information that we collect from you.
- Contact Forms
We collect questions, queries or feedback you leave, including your name, email address, telephone and postcode, if you use our online form to contact us. We use these details to respond to the feedback/query you send us. In some instances, this information is passed to an authorised person in Camera Plus that we believe can best respond or assist you.
- Testimonial Form
We request your personal feedback and recommendations about our service via a voluntary testimonial form on our Website, this would include your name and comments only. We use these details to display the feedback/review you want to share with us and our visitors.
- Calling our telephone helpline number
When you call Camera Plus you will speak to a representative from our Business who will help you with your enquiry, during the call you may provide your name and contact details so that they can assist with your query. Our representative will make a file note of your query and add this to our customer relationship system. Camera Plus will keep this for the minimum period necessary to deal with your enquiry, after which they will deleted no later than one year and two months than the date of finalising your enquiry, or longer only if legally required by law. (see also below “How long do we keep your information?”)
Linking to other websites
Our Website contains links to various websites. Other sites linked to from this website are present only because they may be useful additions to the information we provide.
A link to a third-party website does not imply endorsement - you must use your own judgement to decide whether the information or service on that website is suitable for your needs. If a website is not linked to ours, this does not mean or imply that it is unsatisfactory. The linked websites are regularly reviewed in the light of customer usage and feedback.
We are not responsible for the content of any linked website and cannot take responsibility for the consequences of your using the information or services on linked websites. We cannot guarantee that these links will work all the time as they are not under our control.
Websites that we link to may have 'Terms, conditions and privacy policies' that are different from ours. Do not assume that our 'Terms, conditions and privacy policies' apply to other websites
Other third-party content
Sometimes we embed external content from third-party websites such as YouTube. This content is not published on our Website, it is delivered using devices and services provided by such third-party sites that can be inserted into our site. We are not responsible for this content.
Whilst we have made all reasonable efforts to display only appropriate YouTube videos through the embedded YouTube player, we are not responsible for any YouTube content accessed from our website. After a selected video clip plays, YouTube may suggest related videos, which can be played in the embedded video player. In virtually all cases, these will be directly related to the subject of the selected video. Occasionally, YouTube users may erroneously assign key words to a video. It is therefore possible that an unrelated video could be displayed. Again, we are not responsible for this content. If you are concerned about this possibility, you should avoid viewing YouTube videos from the embedded player on this website.
Security and virus protection
Although we currently use the SSL encryption on all our webpages, no data transmission over the internet can be guaranteed as totally secure. While we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, such transmission is at your own risk. We will not be liable for any damages or loss arising out of or resulting from any unauthorised access to, alteration to or modification of information contained on this website.
We make every effort to check and test our website during production. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system. It is always wise for you to run an anti-virus program on anything you download from the internet.
We accept no liability for any loss, disruption or damage to your computer system or your data caused by using this website or arising as a result of having used the website.
Information we collect from you
Information that we may automatically collect via cookies in relation to your visits to this Website does not identify you personally. It provides us with data about how you use our website and engage with us. We use this information to improve our services and make them more useful to you and other visitors. The information we collect includes some or all of the following:
We collect your Internet Protocol (IP) address and details of which type of web browser you used.
Information about your visit to this Website
We collect data about your visit to the website. Once again, this information does not identify you personally. This data includes:
- The pages you visited, when (date and time) you visited them and how long you visited them for
- The website address from which you accessed this site
- The website address from which you exited this site
- Queries via the site’s search engine
- Internet browser and devices used
- We use Google Analytics and third-party security software to collect analyse this data
What we do with the information we collect
We use the information that we collect to understand your needs and provide you with a better service, including the following:
- respond to any request/feedback you send us, if you’ve asked us to
- send email alerts to you, if you request them
- provide you with information about business support, if you want it
- analyse, evaluate and improve this Website via data amalgamated from multiple visitors, which does not identify you personally
Our lawful basis for collecting your information
As a small business who uses the internet to display our services and products online, the vast majority of personal data processed by Camera Plus is done so in the exercise of providing you a way to communicate with our business and provide you with a better understanding of who we are, what we do and where we do it. Should we ever request your details for some reason you have not requested yourself, we will make it clear why and what we want this information for.
Please note we do not disclose any of your personal details to any third party external to Camera Plus.
Where your data is stored?
We store your data on secure online servers in a Data Centre within the UK, and also on our own business server which is in a fully PCI compliant environment.
How long do we keep your information?
We will not retain data longer than is necessary to fulfil the purposes for which it was collected or as required by applicable laws or regulations. Information will be stored no longer than 1 year and 2 months, and then destroyed.
The only exceptions to the periods mentioned above are where:
- the law requires us to hold your personal information for a longer period, or delete it sooner
- you have unsubscribed from a service (eg email newsletter)
- you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law
Who do we share your information with?
Camera Plus only share your personal details with authorised persons within our business.
Occasionally for effective communications we may share the enquiry or complaint details only with other third parties to resolve the query for you quicker.
Camera Plus will not sell your personal information to any other third party.
As an individual whose personal data is processed by Camera Plus, you have:
The right to be informed
Transparency is a key requirement of data protection law. You have the right to be informed about the collection and use of your personal data. This privacy notice is designed to provide you with the information needed to allow you to see how and why your personal data is used when visiting this website.
The right to access the data we hold on you
You also have the right to ask for the personal data that we have about you to increase your awareness of and allow you to verify the lawfulness of the processing. To protect your privacy, we may ask you to verify your identity.
The right to have your data rectified if it is inaccurate
If you believe that personal data we hold on you is inaccurate or misleading then you have the right to request that it is rectified.
The right to erasure (in limited circumstances)
The right to erasure (in limited circumstances)
In some circumstances, you can ask for your personal information to be deleted, for example:
- your personal information is no longer needed for the reason it was collected in the first place
- you have removed your consent for us to use your information (where there is no other legal reason us to use it)
- there is no legal reason for the use of your information
Please note that we cannot delete your information where:
- we’re required to have it by law
- it is necessary to perform our functions as a public body
- it is necessary for legal claims
It is envisioned that the right to erasure will be limited as the legal reason the vast majority of personal data is processed by Camera Plus is in the exercise of its ‘official authority’ - i.e. following the requirements of legislation.
The right to have your data restricted or blocked from processing
In certain circumstances if you raise a complaint on how we have handled your personal data, you may also request that we ‘restrict processing’ meaning that the data will be preserved from further processing ‘as evidence’ either while we investigate your complaint or to support your complaint to the ICO.
The right of data portability (in limited circumstances)
Where you have provided your personal data directly to us that is processed by automated means and is done so purely based on your consent, then you will have the right to obtain and reuse your personal data in an electronic format for your own purposes across different services.
The right to object to direct marketing
You have an unconditional right to object to direct marketing at any time. As noted within this privacy notice Camera Plus will not send you direct marketing without your consent and you can withdraw your consent at any time by selecting the ‘unsubscribe’ link within each email.
The right to object to processing of your personal data
Processing is the term under data protection law that describes all uses of your personal data. This will include the collection, sharing, storage, retention and destruction of your data.
You have the right to object any aspect of our processing of your personal data:
- that is processed for the performance of a task in the public interest or in the exercise of official authority;
- that is processed based on Camera Plus’s legitimate interests;
- that is processed for purposes of scientific/historical research and statistics; and
- if it involves any automated decision making or profiling carried out by Camera Plus
If you would like to exercise your right of access in relation to information held on you by Camera Plus, please contact at the address provided on our Contact page.